In-Store Visit:

• Visit our showroom to explore our wide range of furniture and home decor items.
• Our design consultants will be available to assist you in choosing pieces that match your style and needs.

Online Shopping:

• Browse our website to see our available online collection.
• Contact our design team via chat, email or phone for personalized recommendations.

• In-Store: Work with our designers to create custom pieces tailored to your preferences, including fabrics, colors, sizes and finishes.
• Online: Select from available options to design your furniture. Confirm your choices and complete your order.

• For Non-Custom Items: Once you’ve made your selection, your designer will help you finalize your purchase.
• For Custom Items: After finalizing the design, your designer will confirm the order with you.  Then you will sign and take a copy of the order with you. Please ensure all details are correct as custom orders cannot be exchanged or canceled once in production.

We offer a White Glove Delivery service for a seamless and hassle-free experience:

• Pre-inspection and Assembly: Our team inspects and assembles your items before delivery.
• Safe Transportation: Your items are safely transported by our trained delivery team.
• Scheduled Delivery: We provide a two-hour delivery window for your convenience.
• In-Home Setup: Our team will set up your furniture and assemble if necessary in the designated area and remove all packaging debris.
• Final Payment:  Our delivery team will collect the final payment due at the time of delivery, or you may choose to make a final payment at the time of delivery scheduling.

Delivery Times:

• In-Stock Items: 1 to 4 weeks
• Custom Orders: Approximately 12 to 16 weeks (Note: Custom items may have extended delivery times due to availability of components)

• In-Store: Our team ensures your furniture is placed correctly and you are satisfied with the setup.
• Online: Upon delivery, inspect the items. If any damage is found, document it and contact us within 24 hours to resolve the issue.

• Custom Ordered Products: These items are specially ordered based on your specific preferences and are non-exchangeable and non-cancelable once in production. Please ensure accuracy in size, color, and fit before finalizing your order.
• Natural variations in wood or leather grain patterns and fabric or leather wrinkling are expected and not considered defects, thus cannot be returned, exchanged, or replaced.
• Custom orders cannot be exchanged or canceled once they have entered production.
• Exchanges for Non-Custom Items: Exchanges are permitted for any other in-stock item within 10 days. Additional pickup and delivery fees may apply. Delivery costs are non-refundable.
• Returns: All custom and special ordered products and mattresses are non-refundable and non-exchangeable, however, if the factory allows, a restocking fee of up to 25% is applicable for returned items, along with return freight fees. The original delivery costs are non-refundable and your credit will remain on your account for reselection.
• Cancellations: Orders canceled before entering production will be refunded but may incur a processing fee of up to 10%. For modifications to an order prior to production, please contact us at support@hendrixsonsfurniture.com or call 215-794-7325 ext. 212.
• Chargebacks - Zero Tolerance: Attempting to reverse a credit card charge, whether before or after order delivery, will result in a 10% processing fee. To cancel or modify an order, please contact us at support@hendrixsonsfurniture.com.

All our products are backed by varying manufacturer warranties. As authorized dealers, we assist in warranty claims and ensure your products are repaired or replaced as needed. To file a warranty claim, please contact us at (215) 794-7325 ext. 212 or support@hendrixsonsfurniture.com.

Thank you for choosing us for your furniture and interior design needs! For any questions or further assistance, please reach out to our customer support team.