In-Store Visit:

• Visit our showroom to explore our wide range of luxury and high-end furniture and home accessory items.
• Our interior design team will be available to assist you in choosing pieces that match your style and needs.

Online Shopping:

• Browse our website to see our sample online collection.
• Contact our design team via chat, email or phone for personalized recommendations.

• In-Store: Work with our designers to create custom pieces tailored to your preferences, including fabrics, colors, sizes and finishes.
• Online: Select from available options to design your furniture. Confirm your choices and complete your order. Most items are stocked in the colors and options shown online, but still require 2-4 weeks to arrive in our warehouse.

• For Non-Custom Items: Once you’ve made your selection, your designer will help you finalize your purchase.
• For Custom Items: After finalizing the design, your designer will confirm the order with you.  Then you will sign and take a copy of the order with you. Please ensure all details are correct as custom orders cannot be exchanged or canceled once in production.
• Online Orders: You will receive an email confirmation of your order and selections, but do not hesitate to call 215-794-7325 if you have any questions about your order.

We offer a White Glove Delivery service with a 2-hour delivery window for a seamless and hassle-free experience:

• Pre-inspection and Assembly: Our team inspects and assembles your items before delivery to ensure a smooth installation.
• Safe Transportation: Your items are safely transported by our trained delivery team.
• Scheduled Delivery: We provide a two-hour delivery window for your convenience.
• In-Home Setup: Our team will set up your furniture and assemble if necessary, in the designated area and remove all packaging debris.
• Final Payment:  Our delivery team will collect any final payment due at the time of delivery, or you may choose to make a final payment at the time of delivery scheduling. We accept cash, checks, and all major credit cards.

Delivery Times:

• In-Stock Items: 2 to 4 weeks
• Custom Orders: Approximately 12 to 16 weeks (Note: Custom items may have extended delivery times due to availability of components)

• In-Store or Online: Our team ensures your furniture is placed correctly and you are satisfied with the setup. Upon delivery, inspect the items. If any damage is found, we will document it and contact you within 24 hours to resolve the issue.

• Custom Ordered Products: These items are specially ordered based on your specific preferences and are non-exchangeable and non-cancelable once in production. Please ensure accuracy in size, color, and fit before finalizing your order.
• Natural variations in wood or leather grain patterns and fabric or leather wrinkling are expected and not considered defects, thus cannot be returned, exchanged, or replaced.
• Custom orders cannot be exchanged or canceled once they have entered production.
• Exchanges for Non-Custom Items: Exchanges are permitted for any other in-stock item within 10 days. Additional pickup and delivery fees may apply. Delivery costs are non-refundable.
• Returns: All custom and special ordered products and mattresses are non-refundable and non-exchangeable, however, if the factory allows, there will be a restocking fee of up to 25%, applicable for returned items, along with return freight fees. The original delivery costs are non-refundable, and a credit will remain on your account for reselection.
• Cancellations: Orders canceled before entering production will be refunded but may incur a processing fee of up to 10%. For modifications to an order prior to production, please contact us at support@hendrixsonsfurniture.com or call 215-794-7325 ext. 212.
• Chargebacks - Zero Tolerance: Attempting to reverse a credit card charge, whether before or after order delivery, will result in a 10% processing fee. To cancel or modify an order, please contact us at support@hendrixsonsfurniture.com.

All our products are backed by varying manufacturer warranties. As authorized dealers, we assist in warranty claims and ensure your products are repaired or replaced as needed. To file a warranty claim, please contact us at (215) 794-7325 ext. 212 or support@hendrixsonsfurniture.com.

Thank you for choosing us for your furniture and interior design needs! For any questions or further assistance, please reach out to our customer support team. Also, consider leaving us a review and be sure to mention any team members who provided excellent service. It really helps clients discover all that we have to offer.